Refund and credit policy

Credits used for generation / 生成点数

The estimated credit charge is shown before a paid operation begins. Once a generation request has been accepted by the underlying provider, compute may already have been consumed even when the artistic result is not what you hoped for. Creative preference alone does not automatically qualify for a credit return.

付费操作开始前会显示预计点数。任务被底层供应商接受后，即使艺术效果未达到主观预期，也可能已经产生算力成本；单纯审美不满意不自动构成退点理由。

Technical failures / 技术失败

Where VideoSea detects that a metered job failed before producing a usable result, the workflow may automatically restore the charged credits. If that does not occur, contact support with the account email, approximate time and job or transaction identifier for review.

Apple and Google purchases / 苹果与 Google 购买

Purchases made through the App Store or Google Play are processed by that store. Refund requests for those transactions must generally be submitted through the applicable store and remain subject to its rules and decisions.

Web purchases / 网站购买

For eligible web billing issues, contact support promptly. We review duplicate charges, payment errors and legally required refund requests. Used credits, completed services and abusive or fraudulent transactions may be excluded to the extent permitted by law.

Contact

Email support@videosea.ai. Include the account email and transaction ID, but never send a password or full payment-card number.